Bond Street Travel
a member of the Tzell Travel Group
119 West 40th Street, 14th Floor New York, NY 10018  •  p: 212 768 0150  •  after hours: 212 768 3010  •  f: 212 768 4777  •  e: service@bondstreettravel.com

 

  INTRODUCTION

address
Bond Street Travel
119 West 40th Street
14th Floor
New York, NY 10018

phone
Main Number (no voice mail): 212 768 0150
Toll Free (outside New York metro area): 800 445 5564
Voice Mail: 212 340 0291 (VERY IMPORTANT: Do not leave any time-sensitive messages on this line;
for example, hotel cancellation requests. Those must be handled in a live communication!
)
Individual Agent (voice mail): Ask your preferred agent

office e-mail
service@bondstreettravel.com
Individual agent: Ask your preferred agent

office fax
212 768 4777

hours
Monday-Friday
9:00am-5:00pm Eastern Time

additional days closed
2013: July 4, September 2, November 28 and 29, December 25.

reservations
To look at your reservations, go to www.mytripandmore.com. Fill in your PNR number, which
is unique to each trip and the traveler's last name. From this you can view your travel arrangements,
print out e-ticket receipts, and on a number of airlines print out boarding passes prior to flight time.

ticketing information
Delivery
E (Electronic) Tickets: Our preferred and primary ticketing method whenever offered by
airlines, worldwide.
Later in 2008, the US government has mandated that any ticket which is e ticket eligible anywhere
in the world has to be issues as an electronic ticket; so the option of paper tickets for those flights
will no longer exist.

Paper tickets (some airlines charge extra for this): Our messengers can deliver tickets in
Manhattan with a two hour window, three hours on bad weather days. Our normal deliveries leave
here at 10:30am and 2:30pm. Specials on request. We can also send tickets via overnight FEDEX. In
addition, special delivery services are available for additional charges: same-day messengers
within the New York metropolitan area; same day FEDEX anywhere FEDEX offers this service in
the United States.

Prepaid Tickets: Applicable worldwide. However, completion of ticketing by various airlines can
take from 10 minutes to 24 hours.

passport/visa services
We alert you to passport/visa requirements when you first start reserving flights for international travel.
Our passport service, Passport Rush, will handle all the processing for your visas, etc., and bill you
directly. We work closely with them to provide any backup agency support they may need to help with
quick processing of these visas.

Note that some visa processing can take a week, and frequently the country's consulate will hold
your passport while the processing takes place. Thus, it is extremely important, when taking trips
requiring several visas, that you allow ample time to complete all of them.

insurance
Call us for brochures and particulars. We are general sales agents for:

Access America Navigator: Insurance for trip cancellation/interruption, lost baggage,
travel delay, missed connection, and emergency medical and dental.
Medjet Assistance: Medically equipped and staffed planes for evacuation to hospitals when
more than 150 miles from home.

inoculations
We will alert you to required shots along with recommended shots when you first start planning
your trip. It is critical that you call us as soon as you start to plan these trips, as some shots have
incubation periods of up to four weeks. Further, and equally critical, you should also contact your
personal physician to see if any personal/unique medical condition you have would argue for
taking or not taking shots.

reservations:
some important reminders
Air Fare Guarantees
Fares quoted are only valid if purchased that day. Reservations do not protect air fares; only
ticketing does that! The airlines no longer protect any fares.

Hotel Reservations
All hotel reservations made through Bond Street Travel are guaranteed for late arrival. Thus
you have to cancel unwanted reservations within the required deadline (based on hotel local time)
and be sure to get a cancellation number or full name of the hotel staffer who canceled your
booking in order to avoid being charged a no-show fee.

Non-Refundable Tickets
New airline rules require that you cancel a non-refundable ticket, you must cancel the original
travel date and confirm new reservations to preserve the value of the ticket (minus $100 to $ 150.00
per person depending on the airline) before the original travel date.

Unused Tickets
Paper Tickets: If you have any unused tickets (not the passenger receipt which looks like a ticket),
always return them to us for any possible refund due.

E (Electronic) Tickets: While we can scan all of our records for e-tickets which are not used,
some of the unused e-tickets fall between the cracks and don't get refunded. You must contact us
when you don't use an e-ticket so we can arrange a refund.